Refund policy

Thank you for shopping at Avonlea Beauty. We are dedicated to providing you with premium, botanical-infused hair and body care collections. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue swiftly and fairly.

By making a purchase on avonleabeauty.com, you agree to the terms outlined in this policy.

1. General Return Conditions

To be eligible for a return, your item must meet the following strict criteria:

  • The item must be completely unused, unopened, and in the same condition that you received it.

  • The product's original safety seal, shrink-wrap, and packaging must be fully intact and unbroken.

  • The item must be accompanied by the original receipt, invoice, or proof of purchase.

🚫 Non-Returnable Items (Hygiene & Safety Exceptions)

Due to strict international public health, safety, and hygiene regulations regarding personal care products, we cannot accept returns or offer refunds for any product that has been opened, unsealed, or used.

Additionally, gift cards, clearance items, and custom-made or personalized products are strictly non-returnable.

2. Returns Under Specific Scenarios

When a Customer Receives the Wrong Product

We maintain rigorous quality control, but if our fulfillment team accidentally ships an item different from the one listed on your order confirmation:

  • Please contact us at support@avonleabeauty.com within 7 days of delivery.

  • Provide your order number alongside a clear photograph of the incorrect item and its unbroken safety seal.

  • Once verified, we will issue a prepaid return shipping label. A brand-new replacement of the correct item will be shipped to you immediately at zero additional cost, or a full refund will be issued.

When a Customer Changes Their Mind

We want you to love your self-care ritual. If you change your mind about a purchase:

  • You must notify us within 14 days from the date your package was delivered.

  • The product must strictly comply with our general return conditions (completely unopened and factory-sealed).

  • Return Shipping Fees: For change-of-mind returns, the customer is fully responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds for Lost or Damaged Shipments

If the Product Arrives Damaged

If your item is structurally damaged, broken, or leaks during transit:

  • Please email support@avonleabeauty.com within 48 hours of receiving the package.

  • You must include your order number, a brief description of the damage, and clear photos of the damaged item and the external shipping box.

  • Upon quick verification by our claims team, we will process a 100% full refund (including original shipping fees) to your original payment method, or arrange an immediate free replacement delivery.

If the Package is Lost in Transit

An item is officially considered lost if it fails to arrive within the estimated delivery window provided in your shipping confirmation email, or if the carrier's tracking data explicitly states the package is lost.

  • If your tracking status stops updating for more than 15 consecutive business days, please contact our support team.

  • We will launch a formal investigation with the postal carrier. If the carrier confirms the package is lost or non-deliverable, we will issue a full financial refund or dispatch a new package immediately.

  • Please note: Avonlea Beauty is not responsible for packages marked as "Delivered" by the carrier but claimed missing by the customer. We strongly recommend shipping to a secure location.

4. Exchanges

We only replace items if they are materially defective, arrived damaged, or if the wrong product was shipped to you.

  • No General Exchanges: Due to the nature of personal care cosmetics and fluctuating inventory levels, we do not offer direct exchanges if you simply wish to try a different scent, formulation, or product variant after ordering.

  • The Resolution: If you change your mind and the original item is still completely unopened and sealed, you may return it for a refund under our "Change of Mind" policy guidelines and place a brand-new, separate order for the alternative item you desire.

5. The Refund Process

Once your returned package is received at our fulfillment center and inspected by our compliance team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or PayPal account.

  • Processing Time: Please allow 5 to 10 business days for the financial institution or credit card issuer to officially reflect the funds on your account statement.